CUSTOMER CARE
At Borderwick’s, we take pride in providing exceptional customer care. We believe that every interaction with our brand should be positive and rewarding, and we’ll go the extra mile to ensure that your experience with us is nothing short of exceptional. Below you will find our terms conditions and policy.
COMMUNICATION
Exceptional customer service is at the heart of what we do at Borderwick’s. Our customer care team is dedicated to providing transparent and open communication with our valued clients. We welcome any questions, queries, or feedback you may have and respond promptly to ensure your complete satisfaction. Experience our top-tier customer service today and let us exceed your expectations.
PRODUCT QUALITY
When it comes to quality, Borderwick’s is a cut above the rest. We take pride in our commitment to excellence and strive to deliver a product that you will love. If there is ever an issue with your order, please do not hesitate to contact us – we are always here to help and ensure that you are completely satisfied with your purchase.
ORDERING & PROCESSING
Order processing is seamless at Borderwick’s. We take great care to ensure your candles are processed efficiently and accurately, so you can enjoy them as soon as possible. Reach out to us with any special requests or instructions – we’re here to help!
RETURNS & EXCHANGES
Customer satisfaction is our top priority at Borderwick’s, as part of our terms conditions and policy we understand that sometimes returns or exchanges are necessary. If your product arrives damaged or defective, be sure to contact our customer care team within 14 days to initiate a return or exchange.
POSTAGE
We send parcels through Royal Mail to the UK and we use An Post for Ireland. European post is sent through An Post. Postage will be 48hr delivery once sent with full tracking provided and a signature required for receiving.
PRIVACY & SAFETY
Your privacy is important to us at Borderwick’s. We take all reasonable steps to ensure that your personal information is securely stored and protected. We only collect information that is necessary to provide you with the best service possible and will never sell or share your information with third parties without your explicit consent. By using our service, you agree to our privacy policy, and we urge you to contact us with any questions or concerns regarding your privacy.
INTELLECTUAL PROPERTY
Borderwick’s Candle Company creates handcrafted candles that provide a warm and inviting atmosphere. As part of our terms conditions and policy our candles feature unique blends of scents that are sure to please. We maintain ownership of our intellectual property to ensure that our candles are one-of-a-kind. With every purchase, our customers are guaranteed a high-quality product that is both beautiful and long-lasting.
DISCLAIMER
As part of our terms conditions and policy we want you to have an enjoyable experience using our Candle service. Our disclaimer is provided ‘AS IS’ and ‘AS AVAILABLE.’ We do not make any warranties or representations, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Your use of our service is at your own risk.
CANDLE FRAGRANCE INGREDIENTS
Blush
Fragrance Ingredients: EUH208, Contains ALPHA-ISOMETHYL IONONE, AMYL CINNAMAL, COUMARIN, DELTADAMASCONE, HEXYL CINNAMAL, ISOEUGENOL, TETRAMETHYL ACETYLOCTAHYDRONAPHTHALENES.
Forest Walks
Fragrance Ingredients: Contains Linalyl Acetate, Linalyl Acetate, heliotropin, linalool.
Irish Charm
Fragrance Ingredients: Contains (1S,2R,5S,7R,8R)-8-METHOXY-2,6,6,8-TETRAMETHYLTRICYCLO[5.3.1.0 ^{1,5}]UNDECANE, 3-(2H-1,3-BENZODIOXOL-5-YL)-2-METHYLPROPANAL, ETHYL LINALOOL, HYDROXYCITRONELLAL.
Rhubarb & Rose
Fragrance Ingredients: – Contains: Benzyl salicylate, Citral, delta-1-(2,6,6-Trimethyl-3-cyclohexen-1-yl)-2-buten-1-one, Geranyl acetate, Geraniol, Linalyl acetate, Linalool, Nerol, 2-acetoxy-2,3,8,8-tetramethyloctahydronaphthalene, Piperonal.
Fresh Cotton
Fragrance Ingredients: Contains (2-methyl-3-(p-isopropylphenyl)propionaldehyde), HEXYL SALICYLATE, LIXETONE, Linalyl Acetate, cedramber, floralozone, limonene.
Fizzy Berry
Fragrance Ingredients: Allergen Free Contains: ETHYL 3-METHYL-3-
PHENYLGLYCIDATE, hexyl cinnamic aldehyde.
Morning Zest
Fragrance Ingredients: Allergen Free Contains: CINNAMYL ALCOHOL, EUGENOL, ISOEUGENOL, METHYLCINNAMIC ALDEHYDE.
Irish Cream
Fragrance Ingredients: Allergen Free Contains: Benzopyran-2-one -Ethyl-3-methylpyrazine, METHYL-2-PHENYL-2-HEXENAL, Ethyl maltol.
Mandle
Fragrance Ingredients: Allergen Free Contains: PENTAMETHYLHEPT-3-EN-2-ONE (AND ISOMERS), LINALOOL, LINALYL ACETATE, TETRAMETHYL ACETYLOCTAHYDRONAPHTHALENES.
Serene
Fragrance Ingredients: Allergen Free Contains: CINNAMYL ALCOHOL, EUGENOL, CINNAMAL, METHYLCINNAMIC ALDEHYDE.
Bewitching Berry Brew
Fragrance Ingredients: Allergen Free Contains: ALPHA-ISOMETHYL IONONE, AMYL CINNAMAL, CITRAL, EUGENOL, GERANIOL, LIMONENE, LINALOOL .
Orchard County
Fragrance Ingredients: Allergen Free Contains: alpha-Hexylcinnamaldehyde,
alpha-methyl-1, helional , Linalool.., hexyl salicylate, isoeugenol, 4-tert, butylcyclohexyl acetate, geraniol, dl-Citronellol, 3,7-Dimethyl-1, ethyl, linalol, Nerol.
All Ireland 2024 Candle
Fragrance Ingredients: Contains:ALDEHYDE C16 (STRAWBERRY PURE),
HEXYL SALICYLATE, hexyl cinnamic aldehyde.
Dark Amber & Ginger Lily Candle
Fragrance Ingredients: (1S,2R,5S,7R,8R)-8-METHOXY
2,6,6,8-TETRAMETHYLTRICYCLO[5.3.1.0^{1,5}]UNDECANE, 5,5,6
TRIMETHYLBICYCLOHEPT-2-YLCYCLOHEXANOL, ETHYL LINALOOL, TETRAMETHYL
ACETYLOCTAHYDRONAPHTHALENES.
Nollaig Candle
Fragrance Ingredients: Cinnamic aldehyde, citronellol, eugenol,
hexyl cinnamic aldehyde.
Golden Berries & Frankincense Candle
Fragrance Ingredients: Contains: CINNAMAL, ETHYL
METHYLPHENYLGLYCIDATE, HEXYL CINNAMAL, TETRAMETHYL
ACETYLOCTAHYDRONAPHTHALENES.
Forest Walk Candle
Fragrance Ingredients: Linalyl Acetate, Linalyl Acetate, heliotropin,
linalool.
Festive Orange Candle
Fragrance Ingredients: CINNAMAL, LIMONENE, METHYLCINNAMIC ALDEHYDE.
Chocolate Orange Candle
Fragrance Ingredients: CITRAL,
CITRONELLOL, GERANIOL, LINALOOL, LINALYL ACETATE.
Christmas Spice Candle
Fragrance Ingredients: Linalool, Geraniol, Benzyl salicylate, Cinnamic aldehyde; Cinnamal, Benzyl benzoate, Eugenol.
SAFETY INFORMATION
Emergency Medical Information: 8am-10pm (seven days) contact National Poisons Information Centre, Beaumont Hospital, Dublin 9 DOV2NO, Ireland.
Tel +353 0)1 8092191.
Warning: Harmful to aquatic life with long lasting effects. May cause an allergic skin reaction.
- Never leave A Burning Candle Unattended.
- Burn candles out of the reach of children and pets.
- Don’t burn candle on or near anything that can catch fire.
- Leave at least 10cm between burning candles.
- Do not place candles in a draught.
- Don’t place candles near a source of heat.
- Always use a candle holder for a lit candle.
- Always place candles in an upright position.
- Do not move a burning candle.
- Always snuff out the flame. Do not blow it out.
- Never use liquid to extinguish a candle flame.
WHOLESALE ENQUIRIES
Looking to stock our candles in your store? You’ve come to the right place! Borderwicks Candles offers whole sale options for stockists who want to provide high-quality candles to their customers. Take advantage of our bulk discounts and choose from our extensive range of fragrances. To learn more about our wholesale options, fill out the form below.